Client
Timeline
Skills
Role
Tools
Team
Brief
Design the admin tools of a brand new housing marketplace website for desktop.
Scoped-Down Problem
How might HSC staff help potential tenants apply for housing with Section 8 vouchers?
At A Glance
HSC staff can manage multiple tenants, each with multiple housing applications, in a private and time-sensitive manner on a single site.
Context
HSC staff and potential tenants apply to housing applications across various marketplaces.
Vouchers expire before they are used and in order to re-apply for eligibility, staff have to retrace their steps and submit proof of search.
Key Insights
User research with 40% of the housing department showed that staff:
The housing application and eligibility cycle looks like:
Solution #1
All profiles managed through one interface.
Admin can easily sort through user profiles in a list display, searchable by key words and filterable by voucher types. Quickly differentiate between staff and potential tenants with a tab view.
Solution #2
Find "proof of search" easily to apply for voucher extensions.
Final List Display
Card Iteration
List Iteration with 2 buttons
List Iteration with 3 buttons
Solution #3
Extend potental tenants' profiles when voucher extensions are approved.
To protect their privacy, potential tenants' data is only stored when actively applying for housing. When voucher extensions are approved, staff can extend each profile's lifetime through a drop-down menu, with action feedback.
Information Architecture
Principles